<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=443149619225659&ev=PageView&noscript=1"> How Technology is Improving the Patient Experience

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How Technology is Improving the Patient Experience

How Technology is Improving the Patient Experience

Hospitals and healthcare systems are in-the-midst of a digital revolution. Implementation and use of information technology is becoming the benchmark as the healthcare community looks for ways to increase quality of care.

As the current status of health information technology rapidly advances and evolves, it is important for physicians to embrace the new technology as a tool for providing more efficient and timely care for their patients. 

Here are a few ways that technology is driving patient engagement and changing healthcare:

Improving Care

  • Simply put, the use of information technology has made patient care safer and more reliable. Instead of written records, doctors and nurses now routinely record patient data in computers, tablets, or mobile devices. This allows for a patient’s data to be instantly incorporated into their medical record.
  • Often, a patient’s medical journey is accompanied by multiple healthcare professionals in differing doctor’s offices and hospitals. Being able to accumulate lab results and other critical patient data into one centralized area has transformed the level of care a patient can expect to receive when they enter a healthcare system.

Facilitating Data Collection 

  • The ability to use analytics to transform data into actionable information is revolutionizing modern healthcare. New software allows for this vast online resource of patient history to become available to scientists and researchers, who study trends in order to make medical breakthroughs. Medical professionals and researchers can use software to track, retrieve, and utilize valuable data in the fight to control disease and provide better healthcare outcomes in general.

Increasing Efficiency 

  • Electronic medical records and other health care management tools can also increase efficiency within a healthcare system. Manual documentation is time-consuming, and the ability to cut down on paperwork gives nurses and doctors more time with patients. When health care management tools are seamlessly integrated, they enable physicians to focus on the patient’s specific issues and needs, instead of focusing on using technology.
  • In an ideal electronic setting, members of a patient’s care team can build upon information that is already available. From scheduling appointments, to filling out their information in the waiting room, to billing, a faster and more efficient process leads to an increase in quality communication. 

Allowing Patient Access 

  • Perhaps the most important technology in a healthcare provider’s tool-belt is the patient portal. Implementing patient portals within a healthcare system can empower patients, and improve engagement. A patient portal can allow patients to update their health and demographic information, request appointments and prescriptions, receive test results, and communicate using secure messaging. This access to information allows for greater transparency in healthcare and fosters communication between providers and patients. 
  • Not all patient portals are created equal. It is imperative that healthcare providers leverage their portals for mobile use, update features and offerings, and create an easy-to-use interface to facilitate engagement. When a patient is more involved in their care, it often leads to increased compliance and patient satisfaction.
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About the author

Rob joined Small Footprint as an Engagement Manager and Senior Consultant in January 2010 and now serves as VP Global Practices & Strategy.

He has over 25 years of experience in technology leadership positions at start-ups and major corporations. He has held a number of executive positions (C-level, VP, and Director) in Application Development and Enterprise Architecture directing small and large professional teams at companies such as GMAC Financial Services, United Airlines, Comdisco, and SHLSystemhouse (EDS). He has significant experience in building large scale enterprise solutions and eBusiness systems.

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